Bilingual Customer Service Manager
Company: VirtualVocations
Location: Bell Gardens
Posted on: May 1, 2025
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Job Description:
A company is looking for a Customer Service Manager -
Bilingual.
Key Responsibilities
Lead a team of client specialists to deliver excellent customer
service and drive company priorities
Analyze data to prepare action plans for performance improvement
and exceed key performance metrics
Train and develop team members while fostering a culture of
motivation and empowerment
Required Qualifications
Proven work experience as a customer service manager or in a
related field
Bilingual in Spanish and English is required
Experience working with BPOs is strongly preferred
Bachelor's degree in business administration, accounting, or a
related field preferred
Knowledge of customer service software, systems, and tools
Keywords: VirtualVocations, Lakewood , Bilingual Customer Service Manager, Other , Bell Gardens, California
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