Customer Success Operations Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Manager, Customer Success Operations
to enhance internal operations and drive process improvements
within the Customer Success organization.
Key Responsibilities
Expand reporting and analysis capabilities to gain insights on
customer health and performance metrics
Collaborate cross-functionally to standardize processes across the
customer lifecycle and identify automation opportunities
Manage systems related to Customer Success, ensuring data integrity
and optimizing tool usage
Required Qualifications
5+ years of experience with Gainsight NXT and relevant operational
roles in the SaaS industry
Gainsight CS Admin Certification (Level 2 or Level 3 preferred)
Basic SQL skills for data analysis and understanding of data
structures
Strong knowledge of Excel, including formulas and pivot tables
Bachelor's degree in business and data analytics or equivalent
experience preferred
Keywords: VirtualVocations, Lakewood , Customer Success Operations Manager, Executive , Vista, California
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