Escalation Manager
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for an Escalation Manager - Major Incident
Manager.
Key Responsibilities
Own and support critical customer management to de-escalate
situations by tracking top issues and action plans
Communicate and collaborate with internal stakeholders and
customers regarding action plans and resolutions
Support continuous improvement for related processes and lead
projects to leverage findings at customer sites
Required Qualifications
4+ years of professional experience in Development, Product
Management, Consulting, or a related field
Proven track record in managing client/customer engagements
Very good technical understanding of service-oriented offerings and
architectural layers
Experience working in an international/global virtual matrix
organization
Good technical understanding of IaaS offerings and experience with
SAP HANA Enterprise Cloud or SAP cloud products is beneficial
Keywords: VirtualVocations, Lakewood , Escalation Manager, Executive , Vista, California
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