Sr. NOC Engineer
Company: Family Health Centers Of San Diego
Location: San Diego
Posted on: April 23, 2024
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Job Description:
Impact Lives, Impact CommunityFamily Health Centers of San Diego
(FHCSD) is passionate about providing exceptional health care to
all, especially underserved communities with limited health care
options. Founded by a Latina grandmother/community advocate over 50
years ago in Barrio Logan, FHCSD has grown into one of the largest
community health systems in the country. With over 62 sites, over
227,000 patients, and over 417,000 visits last year, we provide a
wide variety of health care and outreach services to a very diverse
patient population. We are proud of our mission, our lasting
community impact, and the cultural and individual diversity of our
staff.Sr. NOC EngineerJob Profile SummaryThe Senior Network
Operations Center (NOC) Engineer is a self-directed professional
and subject matter expert of all virtualization, network and
systems information technology infrastructure for the organization.
This infrastructure is comprised of Windows and Linux servers, MS
SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware
virtualization, Active Directory, mobile devices (BYOD and
corporate owned), HPE/Aruba, Meraki, VeloCloud and IoT medical
devices. This position will lead, develop, plan, design, install,
monitor, and administer all systems and networks and lead in-depth
troubleshooting and root cause analysis of incidents involving
these systems.The Sr. NOC Engineer manages and performs tasks
related to our disaster recovery and business continuity plans
processes to meet strict RPOs and RTOs while maintaining SLAs;
plans, develops and executes configuration changes on the system
(network, hardware, software) and may be assigned as second shift
(2pm-11pm PST) change implementor; assures security, reliability,
and availability of the infrastructure to support the continued
growth of the organization; performs capacity planning and
analysis; participates in 24/7 on-call rotations; provides
mentorship to all IT Operations technical staff; works in a highly
collaborative and fast paced work environment with other NOC and
Security Operations Center (SOC), Technical Support, Telecom,
Project Management and Product Development staff.General Job
DescriptionJob RolesOwns and leads the operation of the FHCSD
wide-area, local area and wireless networks including the
associated hardware, software, SaaS, and vendors.Architects system
backups and Disaster Recovery platforms, performs restorations and
recoveries of critical file systems and infrastructure.Is the top
technical escalation point for all system or network related
incidents.Plans, designs, installs, monitors, and administers
extensions of the network to accommodate new sites, systems, and
equipment.Monitors and evaluates the usage of the Internet and
Intranet web sites for performance, capacity planning and security
policy compliance.Monitors and evaluates the usage of the
on-premises and cloud virtualized environment for performance,
capacity planning and security policy compliance.Performs other
duties as assigned.Advanced troubleshooting of physical DELL & HPE
servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN
equipment, Azure SaaS/PaaS, integrations and software
problems.Collaborates with vendors and external partners on
advanced technical incidents.Understands and interprets error
conditions and messages and performs required corrective
actions.Stays current with industry trends and emerging
technologies in networking, systems, storage and cloud
offerings.Education/Certifications/Licenses/RegistrationsAbility
and means to travel as needed in a timely manner within San Diego
County, to locations that may have limited access to public
transportation; proof of liability and property damage insurance on
vehicle used is required. DRIVER REQUIREMENTS: Licensed for a
minimum of 3 years; No more than 2 violations and/or accidents
within 3 years; No vehicle related suspensions/reinstatements; No
DUI, reckless or felony Driving with 7 years.Extensive experience
in architecting and managing complex networks, systems, and storage
in on-premises, virtualized and cloud environments.At least 8 years
of experience in Information Systems and in the installation,
configuration, administration, and management of data network
hardware and software.Bachelor's Degree in Computer Science,
Information Systems, or related field, or equivalent
experience.Microsoft MCSA and Cisco CCNP preferred.Or equivalent
combination of education and experience that provides the skills,
knowledge and ability to perform the essential job duties, and
which meets any required state or federal certification
requirements.Experience/Specialized skills (including
Language)Expert level knowledge and training in network management,
TCP/IP troubleshooting, wide array of hardware and software
technologies.Must be detail-oriented and committed to provide work
of consistently high quality.Strong leadership and mentorship
skills.Familiarity with compliance and regulatory requirements in a
healthcare environment.Must be self-sufficient, innovative, and
able to work under minimal direct supervision.Significant training
and experience in server and network hardware and software,
including MS Solutions, VMware, and Azure virtualization.Expert
level troubleshooting and diagnostic skills.Demonstrated expert
level competency in applying current concepts of network design;
LANs, WANs, WLANS, segmentation, gateways, routers, network
switches, hubs, TCP/IP and Ethernet protocols, etc.Demonstrated
expert competency in applying current concepts of system design;
OS, CIS hardening, GPO, virtualization, Just in Time Access, Just
Enough Access, API/information integrations, identity Provider/SSO,
high-availability, backup/restore best practices, etc.In the spirit
of pay transparency, we are excited to share the base range for
this position, exclusive of fringe benefits or potential
bonuses.86,312.00 - 123,302.00If you are hired at Family Health
Centers of San Diego, your final base salary compensation will be
determined based on factors such as geographic location,
jurisdictional requirements, skills, education, and/or experience.
In addition to these factors we believe in the importance of pay
equity and consider internal equity of our current team members as
a part of any final offer. Please keep in mind that the range
mentioned above is what we reasonably expect to pay for the role.
Hiring at the maximum of the range would not be typical in order to
allow for future and continued salary growth. We also offer a
generous compensation and benefits package (more information on our
benefits offerings is available here: FHCSD Wellness Employee Hub
(gobenefits.net)by Jobble
Keywords: Family Health Centers Of San Diego, Lakewood , Sr. NOC Engineer, Engineering , San Diego, California
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